Dealer Technical Support Desk
Customer Support & Knowledge Base
Dedicated technical assistance for AgriMitra Retail OS desktop installations, hardware peripherals, catalog migration, and compliance audits.
Desk Hours: Monday – Saturday, 9:00 AM – 7:30 PM ISTExtended remote support available during regional Kharif & Rabi peak sowing rush.
Support Desk Active
Documentation
Printer & Hardware Configuration
Setup guidance for 3-inch thermal receipt printers (ESC/POS), USB barcode scanners, and standard A4/A5 laser invoice printers.
ESC/POS 80mm Driver GuideIncluded in Installer
Documentation
Catalog & Stock Excel Import
Sample spreadsheets to bulk import your pesticide brand names, seed varieties, HSN codes, and opening batch inventory.
Excel Catalog Master TemplateIncluded in Installer
Documentation
Statutory Pesticide Batch Audits
How to generate mandatory agricultural department inspection registers, expiry verification logs, and fertilizer sale summaries.
Statutory Audit Dossier GuideIncluded in Installer
Documentation
Local Database Backup & Vault
Configuring automatic daily backups to an external USB flash drive or secondary hard drive to protect your financial records.
Backup Vault Best PracticesIncluded in Installer
Submit a Technical Assistance Request
Our engineering team assists authorized dealers with setup and printer configurations.